GENERAL TERMS AND CONDITIONS

 

General Terms and Conditions

1. Driver and licence requirements

1. All drivers must be at least 18 years old and hold a full and valid driver’s licence.

2. Drivers must comply with the provisions of their licence, including any restricted or probationary conditions.

3. Driver’s licence in English or an accredited translation.

4. Drivers have not been convicted of, or have charges pending for, a driving-related offence under the influence of alcohol or drugs.

5. Drivers have not been refused, nor had any motor vehicle insurance cancelled for any reason within the three years prior to the date of the Rental Agreement.

6. All potential drivers must show their licence(s) at collection and only those named and have signed the Rental Agreement are authorised to drive the vehicle.

2. Road restrictions

You must not drive on:

1. Any road which is closed or restricted.

2. Any beach.

3. Through any stream or river.

4. Through floodwater.

5. Private area

6. You accept liability for all costs of towing, repairs, and any other associated costs if you breach the provisions of Clause, and insurance waivers will not apply.

3. Your responsibilities

1. Smoking is strictly prohibited in the vehicle at all times. A violation of this policy will result in a IDR 2.000.000 soiling fee.

2. Animals are strictly prohibited in the vehicle at all times. A violation of this policy will result in a IDR 2.500.000 soiling fee.

3. Driving the vehicle while impaired by drugs or alcohol or for any illegal activity is strictly prohibited.

4. Keep the vehicle locked when you leave it and keep the keys under your personal control at all times.

5. Take responsible care in driving and parking the vehicle.

6. Comply with all laws, rules and regulations while driving and parking the vehicle.

7. If traveling with a child, ensure that a child is safe while driving

8. Maintain engine oils and coolant to the correct levels and advise us as soon as possible if oil or coolant has been topped up.

9. Maintain tyres at the recommended pressure.

10. Report any accident or damage to the vehicle immediately to us.

5. Maintenance and repairs

5.1 You must contact us within 24 hours to report any problems with the vehicle or equipment. We will do our best to resolve the problem within 2 working days.

5.2 You must not carry out or arrange any repairs (except fitting the spare tyre) without our consent.

5.3 You must not authorise any repairs to the vehicle without our prior authority.

5.4 You must pay all call out fees regardless of your insurance option unless previously agreed with us.

5.5 All vehicles are provided with 24-hour roadside assistance covering any mechanical faults with the vehicle. Our roadside assistance cover does not include the following, and the associated costs will be the responsibility of the Hirer:

(a) The vehicle has run out of fuel.

(b) The incorrect fuel or oils have been put in the vehicle.

(c) The breakdown was caused by the vehicle being driven while warning lights were illuminated or the temperature gauge was high.

(d) The breakdown or damage is caused by the vehicle being driven with the handbrake on.

(e) The vehicle is unable to be accessed due to locking the keys in the vehicle, or keys being lost.

(f) A flat battery.

(g) Flat or damaged tyre(s).

(h) The vehicle is unattended at the time the roadside assistance provider arrives at the breakdown location.

(i) The vehicle is not on a public or formed road and is trapped or bogged.

(j) Any vehicle breakdown caused by the wilful act or negligence of the Hirer.

6. Accidents

6.1 If you are involved in an accident that results in damage to the vehicle or any third-party property, you must contact us immediately, and within 24 hours at the latest.

6.2 The following procedures must be followed in the event of an accident: 

At the accident scene, you must:

(a) Obtain the details of any third parties and witnesses and report the accident to the police.

(b) Take photographs of the damage to all vehicle(s) and registration number(s).

(c) Take photographs of the front and back of the driver's license of any other drivers involved (if applicable).

6.3 If any of the exclusions in Clause 9 apply to your insurance cover, you authorise us to deduct the balance between the bond held and your total liability per your selected insurance excess waiver immediately from your credit card.

6.4 We may provide an exchange vehicle at our sole discretion if the rental vehicle is damaged in an accident, subject to availability and the circumstances at the time.

6.5 The terms on which we provide an exchange vehicle may vary, and will be communicated to you at the time of exchange.

6.6 You must pay for all damage to the vehicle regardless of who is at fault.

6.7 If applicable, the full damage waiver may be charged at the time of the incident. If the repair costs are lower than the amount charged, We will refund the difference.

6.8 If you have paid for any damage repairs, We will provide you with an invoice and we are in no way responsible for providing invoices from third party repairers.

6.9 Your liability for damage applies in respect of each separate accident, incident, or new damage.

6.10 If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, or there are any other problems associated with the vehicle, you need to notify us within 24 hours of the full circumstances. This gives us the opportunity to rectify the problem during the rental period and avoid further disruptions to future renters or further loss to us. Failure to do so may affect your insurance cover or any claims for compensation.

11. Travel insurance

11.1 We recommend that you arrange your own travel insurance to cover any costs for disruptions to your travel plans or illness.

11.2 Your personal belongings and items in the vehicle are not insured by us in the event of an accident, break-in, or theft. You should arrange your own travel insurance to cover any loss or theft of your belongings while the vehicle is on hire. You accept full responsibility for your personal belongings and associated costs.

 

12. Return of the vehicle

12.1 You must return the vehicle to Belitung Campervan on the agreed date and time indicated in your Rental Agreement. If you need to change the return date or time, you must inform Belitung Campervan at least 24 hours in advance. All changes are subject to availability and must be confirmed by Belitung Campervan. Charges may apply for late returns.

12.2 The vehicle must be returned to the location specified in your Rental Agreement. Failure to do so will result in a relocation fee of up to $2000 to cover the costs of relocating the vehicle.

12.3 It is your responsibility to make Cook Straight ferry crossing bookings. Belitung Campervan can make ferry bookings on your behalf if requested to do so, and you acknowledge that Belitung Campervan are only acting as a ticket reseller and are not liable for any changes or cancellations to ferry crossings. Failure to return the vehicle to the location specified in your Rental Agreement will result in a relocation fee of up to $2000 to cover the costs of relocating the vehicle.

12.4 The vehicle must be returned with the same amount of fuel that was provided at the start of the rental period, as detailed in your Rental Agreement. Any extra fuel remaining at the end of the rental period will not be refunded. If the vehicle is returned with less fuel than specified in the Rental Agreement, Belitung Campervan reserves the right to charge for the replacement fuel, along with an administration fee of $40.

12.5 For vehicles equipped with gas cooking facilities, Belitung Campervan will provide a full LPG bottle at the beginning of the rental period. The vehicle must be returned with a full LPG bottle. Failure to do so will result in a $35 fill fee.

12.6 The vehicle must be returned in a clean and tidy condition. Failure to do so will result in a cleaning fee of $150 for excessively dirty vehicles. This includes, but is not limited to, rubbish, food, sand, and mud left inside the vehicle, as well as mud and road debris on the outside of the vehicle. The decision to charge a cleaning fee is at the discretion of Belitung Campervan.

12.7 If a portable toilet is provided, you must return it in a sanitised state including the bowl, freshwater tank empty, and waste-tank empty and washed. Failure to do so will result in a cleaning fee of $300.

12.8 Toilets must not be placed in the roof box. If a portable toilet is damaged as a result of being placed in the roof box or due to negligence, you will be charged a fee of $200.

12.9 You are liable for the vehicle and its contents until Belitung Campervan has checked the vehicle. Belitung Campervan accept no responsibility for the vehicle's safety while parked on the road or outside their buildings.

12.10 You are responsible for ensuring all personal property has been removed from the vehicle.

(a) If property is left behind, Belitung Campervan will contact you by email or phone.

(b) Belitung Campervan can send property back to you at your cost.

(c) If we have not heard back regarding lost property or received postage information and payment 4 weeks after the vehicle drop off date, we will either donate or dispose of the items.

13. Extension of your rental

13.1 If you wish to extend the rental period, you must contact us for approval, and this is subject to availability at all times. Failure to gain approval will result in a late fee of IDR 1.000.000, along with any extra hire days being charged to your account. Any agreed extension of the rental period must be paid in full at the time of extension at the agreed rate.

13.2 Any change to your drop-off location following confirmation of your booking is subject to a IDR.1.000.000 administration fee at our discretion.

13.3 If you decide to return the camper early, please note that unused rental days and insurance payments cannot be refunded.

 

14. Rental duration

14.1 Rental charges are calculated on a calendar day basis. The day of pick up will be considered day one regardless of pick up time, and the day of drop off will be considered the final day regardless of drop off time.

14.2 A specific pick up and drop off time must be specified for each booking. Any amendments to the booking dates and times require our approval and may affect future bookings.

14.3 Our campervan have minimum hire periods which may be altered from time to time. If the Hirer wishes to hire the vehicle for less than the minimum hire period, and our agrees, a fee equivalent to the difference between the rate for the actual rental period and minimum rental charge will apply.

15. Transaction fees

15.1 We accept cash only.

15.4 Deposit payments must be finish before the key drop

15.5 Balance payments made by bank transfer are subject to administration fee

 

16. Cancellation and deposit

16.1 A non-refundable deposit is required to secure the booking. The deposit is equivalent to 20% of the total booking cost. If a booking is cancelled at any time, the deposit will be retained.

16.2 If the booking is made 31 days or less prior to pick up, the full amount must be paid at the time of booking.

16.3 If a confirmed booking is amended, our reserves the right to retain the deposit against the original booking.

16.4 Failure to collect the vehicle on the scheduled booking date will result in the loss of the hire day and fees. Our reserves the right to cancel the booking and release the vehicle if no arrangements have been made or if the vehicle is not collected within 24 hours of the scheduled pick-up time.

16.5 In addition to forfeiting the deposit, the following cancellation fees apply:

(a) If cancelled within 31-15 days of pick-up: a cancellation fee of 50% of the total rental cost.

(b) If cancelled within 14-7 days of pick-up: a cancellation fee of 75% of the total rental cost.

(c) If cancelled 6 days prior to pick-up (or less) or in case of non-appearance: a cancellation fee equivalent to the total rental cost.

16.7 No refunds will be provided for late pick-up or early return of the vehicle.